| Jan'09 | 192 | 203 | 377 | 779 (7) |
| Feb'09 | 136 | 292 | 469 | 916 (19) |
| Mar'09 | 73 | 55 | 93 | 36 | 98 | 48 | 417 (171) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 189 | 339 | 188 | 719 (3) |
| Feb'09 | 192 | 344 | 179 | 740 (25) |
| Mar'09 | 47 | 51 | 121 | 57 | 321 (92) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |