| Jan'09 | 192 | 203 | 377 | 779 (7) |
| Feb'09 | 136 | 292 | 469 | 916 (19) |
| Mar'09 | 56 | 24 | 106 | 45 | 107 | 69 | 423 (154) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 189 | 339 | 188 | 719 (3) |
| Feb'09 | 192 | 344 | 183 | 740 (21) |
| Mar'09 | 65 | 60 | 143 | 63 | 374 (108) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |