| Jan'09 | 192 | 196 | 377 | 772 (7) |
| Feb'09 | 136 | 250 | 469 | 874 (19) |
| Mar'09 | 34 | 64 | 24 | 100 | 34 | 112 | 70 | 438 (162) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 189 | 339 | 188 | 719 (3) |
| Feb'09 | 192 | 345 | 183 | 740 (20) |
| Mar'09 | 47 | 64 | 155 | 66 | 375 (90) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |