| Jan'09 | 192 | 196 | 379 | 772 (5) |
| Feb'09 | 136 | 251 | 472 | 875 (16) |
| Mar'09 | 75 | 112 | 35 | 126 | 67 | 439 (126) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 189 | 339 | 188 | 719 (3) |
| Feb'09 | 192 | 345 | 183 | 740 (20) |
| Mar'09 | 74 | 20 | 177 | 75 | 23 | 394 (68) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |