| Jan'09 | 192 | 203 | 380 | 779 (4) |
| Feb'09 | 136 | 294 | 473 | 917 (14) |
| Mar'09 | 55 | 102 | 172 | 39 | 207 | 36 | 621 (140) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 189 | 339 | 188 | 719 (3) |
| Feb'09 | 192 | 345 | 184 | 740 (19) |
| Mar'09 | 98 | 30 | 225 | 26 | 105 | 24 | 521 (93) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |