| Jan'09 | 192 | 204 | 382 | 779 (1) |
| Feb'09 | 136 | 301 | 478 | 917 (2) |
| Mar'09 | 20 | 154 | 258 | 341 | 26 | 819 (66) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 190 | 339 | 188 | 720 (3) |
| Feb'09 | 194 | 347 | 185 | 740 (14) |
| Mar'09 | 169 | 325 | 157 | 21 | 694 (43) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |