| Jan'09 | 192 | 204 | 382 | 779 (1) |
| Feb'09 | 136 | 303 | 479 | 918 (0) |
| Mar'09 | 176 | 300 | 412 | 895 (7) |
| Apr'09 | 48 | 51 | 54 | 58 | 219 (56) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 190 | 339 | 188 | 720 (3) |
| Feb'09 | 194 | 349 | 191 | 740 (6) |
| Mar'09 | 181 | 360 | 171 | 750 (38) |
| Apr'09 | 31 | 33 | 105 (46) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |