| Jan'09 | 192 | 204 | 382 | 779 (1) |
| Feb'09 | 136 | 303 | 479 | 918 (0) |
| Mar'09 | 176 | 300 | 418 | 896 (2) |
| Apr'09 | 45 | 85 | 92 | 109 | 342 (56) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 261 | 231 | 648 (1) |
| Jan'09 | 190 | 339 | 188 | 720 (3) |
| Feb'09 | 194 | 349 | 191 | 740 (6) |
| Mar'09 | 189 | 361 | 173 | 746 (23) |
| Apr'09 | 88 | 39 | 79 | 47 | 259 (94) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |