| Jan'09 | 192 | 204 | 382 | 779 (1) |
| Feb'09 | 136 | 303 | 479 | 918 (0) |
| Mar'09 | 176 | 300 | 420 | 897 (1) |
| Apr'09 | 107 | 113 | 170 | 416 (26) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 190 | 721 (1) |
| Feb'09 | 194 | 349 | 193 | 742 (6) |
| Mar'09 | 190 | 364 | 192 | 759 (13) |
| Apr'09 | 61 | 118 | 80 | 312 (53) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |