| Jan'09 | 192 | 204 | 382 | 779 (1) |
| Feb'09 | 136 | 303 | 479 | 918 (0) |
| Mar'09 | 176 | 300 | 421 | 898 (1) |
| Apr'09 | 163 | 148 | 237 | 574 (26) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 190 | 721 (1) |
| Feb'09 | 194 | 349 | 193 | 742 (6) |
| Mar'09 | 191 | 365 | 192 | 759 (11) |
| Apr'09 | 22 | 99 | 166 | 21 | 101 | 431 (65) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |