| Jan'09 | 192 | 204 | 382 | 779 (1) |
| Feb'09 | 136 | 303 | 479 | 918 (0) |
| Mar'09 | 185 | 303 | 423 | 916 (5) |
| Apr'09 | 24 | 174 | 156 | 250 | 612 (32) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 191 | 721 (0) |
| Feb'09 | 194 | 349 | 198 | 742 (1) |
| Mar'09 | 191 | 367 | 192 | 761 (11) |
| Apr'09 | 47 | 100 | 172 | 22 | 105 | 23 | 478 (101) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |