| Jan'09 | 192 | 204 | 383 | 779 (0) |
| Feb'09 | 136 | 304 | 480 | 920 (0) |
| Mar'09 | 188 | 304 | 438 | 931 (1) |
| Apr'09 | 42 | 212 | 196 | 300 | 760 (52) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 191 | 721 (0) |
| Feb'09 | 194 | 349 | 198 | 742 (1) |
| Mar'09 | 193 | 367 | 194 | 763 (9) |
| Apr'09 | 33 | 125 | 21 | 220 | 32 | 126 | 32 | 589 (118) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |