| Jan'09 | 192 | 204 | 383 | 779 (0) |
| Feb'09 | 136 | 304 | 480 | 920 (0) |
| Mar'09 | 188 | 304 | 438 | 931 (1) |
| Apr'09 | 233 | 207 | 308 | 770 (22) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 191 | 721 (0) |
| Feb'09 | 194 | 350 | 198 | 743 (1) |
| Mar'09 | 193 | 367 | 195 | 763 (8) |
| Apr'09 | 33 | 129 | 21 | 228 | 35 | 132 | 33 | 611 (122) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |