| Jan'09 | 192 | 204 | 383 | 779 (0) |
| Feb'09 | 142 | 304 | 480 | 926 (0) |
| Mar'09 | 188 | 304 | 438 | 931 (1) |
| Apr'09 | 80 | 256 | 237 | 321 | 902 (88) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 191 | 721 (0) |
| Feb'09 | 194 | 350 | 198 | 743 (1) |
| Mar'09 | 196 | 372 | 197 | 765 (0) |
| Apr'09 | 73 | 142 | 275 | 186 | 719 (116) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |