| Jan'09 | 192 | 204 | 383 | 779 (0) |
| Feb'09 | 145 | 304 | 481 | 930 (0) |
| Mar'09 | 188 | 304 | 439 | 931 (0) |
| Apr'09 | 275 | 271 | 356 | 905 (3) |
| May'09 | 58 | 107 | 148 | 210 | 530 (65) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 191 | 721 (0) |
| Feb'09 | 194 | 350 | 199 | 744 (1) |
| Mar'09 | 196 | 372 | 197 | 765 (0) |
| Apr'09 | 203 | 328 | 225 | 757 (1) |
| May'09 | 36 | 116 | 100 | 64 | 337 (57) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |