| Jan'09 | 192 | 204 | 384 | 780 (0) |
| Feb'09 | 146 | 304 | 481 | 931 (0) |
| Mar'09 | 188 | 304 | 439 | 931 (0) |
| Apr'09 | 275 | 271 | 356 | 905 (3) |
| May'09 | 69 | 152 | 206 | 278 | 712 (76) |
| Nov'08 | 92 | 218 | 189 | 499 (0) |
| Dec'08 | 155 | 262 | 231 | 648 (0) |
| Jan'09 | 191 | 339 | 191 | 721 (0) |
| Feb'09 | 195 | 350 | 199 | 745 (1) |
| Mar'09 | 196 | 372 | 197 | 765 (0) |
| Apr'09 | 203 | 328 | 225 | 757 (1) |
| May'09 | 45 | 176 | 144 | 99 | 469 (50) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |