| Jan'09 | 185 | 204 | 384 | 773 (0) |
| Feb'09 | 128 | 304 | 481 | 913 (0) |
| Mar'09 | 179 | 304 | 439 | 922 (0) |
| Apr'09 | 256 | 271 | 357 | 886 (2) |
| May'09 | 44 | 192 | 263 | 343 | 853 (55) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 205 | 326 | 225 | 757 (1) |
| May'09 | 31 | 259 | 195 | 125 | 615 (36) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |