| Jan'09 | 192 | 204 | 384 | 780 (0) |
| Feb'09 | 146 | 304 | 482 | 932 (0) |
| Mar'09 | 188 | 304 | 439 | 931 (0) |
| Apr'09 | 275 | 271 | 357 | 904 (1) |
| May'09 | 218 | 281 | 371 | 874 (4) |
| Jun'09 | 49 | 175 | 209 | 241 | 688 (63) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 205 | 326 | 225 | 757 (1) |
| May'09 | 285 | 226 | 133 | 647 (3) |
| Jun'09 | 66 | 163 | 198 | 103 | 546 (82) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |