| Jan'09 | 192 | 204 | 384 | 780 (0) |
| Feb'09 | 146 | 304 | 482 | 932 (0) |
| Mar'09 | 188 | 304 | 439 | 931 (0) |
| Apr'09 | 275 | 271 | 358 | 905 (1) |
| May'09 | 219 | 288 | 383 | 893 (3) |
| Jun'09 | 260 | 335 | 430 | 1036 (11) |
| Jul'09 | 133 | 131 | 172 | 303 | 755 (149) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 287 | 227 | 134 | 650 (2) |
| Jun'09 | 264 | 321 | 165 | 758 (8) |
| Jul'09 | 83 | 41 | 151 | 23 | 96 | 419 (89) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |