| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 147 | 304 | 481 | 932 (0) |
| Mar'09 | 192 | 304 | 435 | 931 (0) |
| Apr'09 | 282 | 271 | 352 | 905 (0) |
| May'09 | 221 | 289 | 383 | 893 (0) |
| Jun'09 | 264 | 336 | 438 | 1042 (4) |
| Jul'09 | 216 | 361 | 498 | 1081 (6) |
| Aug'09 | 43 | 45 | 32 | 25 | 148 (46) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 287 | 228 | 134 | 650 (1) |
| Jun'09 | 264 | 321 | 166 | 758 (7) |
| Jul'09 | 188 | 305 | 189 | 721 (39) |
| Aug'09 | 50 | 89 (58) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |