| Jan'09 | 200 | 356 | 224 | 780 (0) |
| Feb'09 | 147 | 546 | 239 | 932 (0) |
| Mar'09 | 192 | 480 | 259 | 931 (0) |
| Apr'09 | 282 | 420 | 203 | 905 (0) |
| May'09 | 221 | 430 | 243 | 894 (0) |
| Jun'09 | 264 | 480 | 294 | 1042 (4) |
| Jul'09 | 216 | 540 | 320 | 1082 (6) |
| Aug'09 | 124 | 61 | 56 | 20 | 264 (127) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 287 | 229 | 134 | 650 (0) |
| Jun'09 | 265 | 321 | 166 | 759 (7) |
| Jul'09 | 193 | 308 | 190 | 730 (39) |
| Aug'09 | 22 | 44 | 105 (30) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |