| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 148 | 304 | 481 | 933 (0) |
| Mar'09 | 192 | 304 | 435 | 931 (0) |
| Apr'09 | 282 | 271 | 352 | 905 (0) |
| May'09 | 221 | 289 | 384 | 894 (0) |
| Jun'09 | 267 | 339 | 441 | 1051 (4) |
| Jul'09 | 220 | 366 | 512 | 1103 (5) |
| Aug'09 | 60 | 111 | 111 | 120 | 423 (81) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 289 | 229 | 134 | 653 (1) |
| Jun'09 | 277 | 322 | 170 | 770 (1) |
| Jul'09 | 205 | 329 | 200 | 734 (0) |
| Aug'09 | 23 | 98 | 140 | 70 | 357 (49) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |