| Jan'09 | 207 | 197 | 376 | 780 (0) |
| Feb'09 | 190 | 262 | 481 | 933 (0) |
| Mar'09 | 236 | 260 | 435 | 931 (0) |
| Apr'09 | 306 | 247 | 352 | 905 (0) |
| May'09 | 260 | 250 | 384 | 894 (0) |
| Jun'09 | 325 | 282 | 441 | 1052 (4) |
| Jul'09 | 283 | 306 | 514 | 1105 (2) |
| Aug'09 | 250 | 201 | 350 | 819 (18) |
| Sep'09 | 99 | 111 | 131 | 130 | 483 (111) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 292 | 229 | 134 | 655 (0) |
| Jun'09 | 277 | 322 | 171 | 772 (2) |
| Jul'09 | 205 | 330 | 200 | 735 (0) |
| Aug'09 | 256 | 22 | 355 | 195 | 856 (50) |
| Sep'09 | 129 | 40 | 53 | 55 | 294 (146) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |