| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 148 | 304 | 481 | 933 (0) |
| Mar'09 | 192 | 304 | 435 | 931 (0) |
| Apr'09 | 282 | 271 | 352 | 905 (0) |
| May'09 | 221 | 289 | 384 | 894 (0) |
| Jun'09 | 267 | 340 | 442 | 1052 (3) |
| Jul'09 | 220 | 369 | 514 | 1105 (2) |
| Aug'09 | 202 | 262 | 350 | 831 (17) |
| Sep'09 | 81 | 168 | 255 | 240 | 21 | 777 (114) |
| Nov'08 | 93 | 152 | 245 (0) |
| Dec'08 | 157 | 199 | 356 (0) |
| Jan'09 | 192 | 211 | 403 (0) |
| Feb'09 | 199 | 238 | 437 (0) |
| Mar'09 | 201 | 263 | 464 (0) |
| Apr'09 | 207 | 255 | 462 (0) |
| May'09 | 292 | 153 | 445 (0) |
| Jun'09 | 277 | 246 | 524 (1) |
| Jul'09 | 205 | 237 | 442 (0) |
| Aug'09 | 257 | 265 | 551 (29) |
| Sep'09 | 31 | 100 | 41 | 129 | 320 (91) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |