| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 148 | 304 | 481 | 933 (0) |
| Mar'09 | 192 | 304 | 435 | 931 (0) |
| Apr'09 | 282 | 271 | 352 | 905 (0) |
| May'09 | 221 | 289 | 384 | 894 (0) |
| Jun'09 | 267 | 340 | 442 | 1052 (3) |
| Jul'09 | 220 | 369 | 514 | 1105 (2) |
| Aug'09 | 202 | 262 | 350 | 831 (17) |
| Sep'09 | 89 | 176 | 262 | 255 | 808 (115) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 292 | 229 | 134 | 655 (0) |
| Jun'09 | 277 | 322 | 171 | 772 (2) |
| Jul'09 | 205 | 330 | 200 | 735 (0) |
| Aug'09 | 264 | 356 | 199 | 855 (36) |
| Sep'09 | 26 | 132 | 244 | 26 | 138 | 597 (83) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |