| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 148 | 304 | 481 | 933 (0) |
| Mar'09 | 192 | 304 | 435 | 931 (0) |
| Apr'09 | 282 | 271 | 352 | 905 (0) |
| May'09 | 221 | 289 | 384 | 894 (0) |
| Jun'09 | 267 | 340 | 442 | 1052 (3) |
| Jul'09 | 220 | 369 | 514 | 1105 (2) |
| Aug'09 | 202 | 262 | 357 | 835 (14) |
| Sep'09 | 80 | 219 | 307 | 314 | 42 | 978 (138) |
| Nov'08 | 90 | 90 (0) |
| Dec'08 | 152 | 152 (0) |
| Jan'09 | 176 | 176 (0) |
| Feb'09 | 187 | 187 (0) |
| Mar'09 | 185 | 185 (0) |
| Apr'09 | 197 | 197 (0) |
| May'09 | 258 | 258 (0) |
| Jun'09 | 253 | 254 (1) |
| Jul'09 | 197 | 197 (0) |
| Aug'09 | 256 | 268 (12) |
| Sep'09 | 36 | 161 | 28 | 225 (64) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |