| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 148 | 304 | 481 | 933 (0) |
| Mar'09 | 194 | 304 | 435 | 933 (0) |
| Apr'09 | 287 | 271 | 352 | 910 (0) |
| May'09 | 222 | 289 | 384 | 895 (0) |
| Jun'09 | 268 | 340 | 442 | 1053 (3) |
| Jul'09 | 223 | 369 | 514 | 1108 (2) |
| Aug'09 | 208 | 262 | 357 | 842 (15) |
| Sep'09 | 96 | 230 | 320 | 362 | 1039 (127) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 229 | 646 (0) |
| Jan'09 | 192 | 338 | 182 | 712 (0) |
| Feb'09 | 199 | 347 | 184 | 730 (0) |
| Mar'09 | 201 | 367 | 196 | 764 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 292 | 229 | 131 | 652 (0) |
| Jun'09 | 277 | 322 | 165 | 766 (2) |
| Jul'09 | 205 | 330 | 196 | 731 (0) |
| Aug'09 | 264 | 357 | 191 | 847 (35) |
| Sep'09 | 28 | 176 | 43 | 327 | 43 | 182 | 43 | 842 (157) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |