| Jan'09 | 200 | 204 | 376 | 780 (0) |
| Feb'09 | 148 | 304 | 481 | 933 (0) |
| Mar'09 | 194 | 304 | 435 | 933 (0) |
| Apr'09 | 287 | 272 | 352 | 911 (0) |
| May'09 | 222 | 289 | 384 | 895 (0) |
| Jun'09 | 268 | 340 | 442 | 1053 (3) |
| Jul'09 | 223 | 369 | 514 | 1108 (2) |
| Aug'09 | 209 | 262 | 357 | 842 (14) |
| Sep'09 | 72 | 242 | 329 | 379 | 1054 (104) |
| Nov'08 | 90 | 90 (0) |
| Dec'08 | 152 | 152 (0) |
| Jan'09 | 186 | 186 (0) |
| Feb'09 | 193 | 193 (0) |
| Mar'09 | 188 | 188 (0) |
| Apr'09 | 200 | 200 (0) |
| May'09 | 274 | 274 (0) |
| Jun'09 | 259 | 260 (1) |
| Jul'09 | 197 | 197 (0) |
| Aug'09 | 257 | 269 (12) |
| Sep'09 | 28 | 183 | 42 | 253 (70) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |