| Jan'09 | 192 | 204 | 384 | 780 (0) |
| Feb'09 | 147 | 304 | 482 | 933 (0) |
| Mar'09 | 190 | 304 | 439 | 933 (0) |
| Apr'09 | 280 | 272 | 359 | 911 (0) |
| May'09 | 220 | 289 | 386 | 895 (0) |
| Jun'09 | 264 | 340 | 446 | 1053 (3) |
| Jul'09 | 220 | 369 | 517 | 1108 (2) |
| Aug'09 | 204 | 262 | 362 | 842 (14) |
| Sep'09 | 244 | 334 | 391 | 997 (28) |
| Oct'09 | 100 | 41 | 28 | 22 | 202 (111) |
| Nov'08 | 93 | 152 | 245 (0) |
| Dec'08 | 157 | 199 | 356 (0) |
| Jan'09 | 192 | 211 | 403 (0) |
| Feb'09 | 199 | 238 | 437 (0) |
| Mar'09 | 201 | 263 | 464 (0) |
| Apr'09 | 207 | 256 | 463 (0) |
| May'09 | 292 | 158 | 450 (0) |
| Jun'09 | 277 | 249 | 527 (1) |
| Jul'09 | 205 | 238 | 443 (0) |
| Aug'09 | 265 | 270 | 554 (19) |
| Sep'09 | 192 | 35 | 208 | 26 | 461 (61) |
| Oct'09 | 35 (29) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |