| Jan'09 | 192 | 204 | 384 | 780 (0) |
| Feb'09 | 147 | 304 | 482 | 933 (0) |
| Mar'09 | 190 | 304 | 439 | 933 (0) |
| Apr'09 | 280 | 272 | 359 | 911 (0) |
| May'09 | 220 | 289 | 386 | 895 (0) |
| Jun'09 | 264 | 340 | 446 | 1053 (3) |
| Jul'09 | 220 | 369 | 517 | 1108 (2) |
| Aug'09 | 204 | 266 | 366 | 847 (11) |
| Sep'09 | 245 | 341 | 398 | 998 (14) |
| Oct'09 | 35 | 56 | 55 | 63 | 213 (39) |
| Nov'08 | 93 | 217 | 189 | 499 (0) |
| Dec'08 | 157 | 260 | 231 | 648 (0) |
| Jan'09 | 192 | 338 | 191 | 721 (0) |
| Feb'09 | 199 | 347 | 199 | 745 (0) |
| Mar'09 | 201 | 367 | 197 | 765 (0) |
| Apr'09 | 207 | 326 | 225 | 758 (0) |
| May'09 | 292 | 229 | 134 | 655 (0) |
| Jun'09 | 277 | 322 | 171 | 772 (2) |
| Jul'09 | 205 | 330 | 200 | 735 (0) |
| Aug'09 | 266 | 358 | 200 | 858 (34) |
| Sep'09 | 205 | 359 | 32 | 230 | 36 | 880 (86) |
| Oct'09 | 28 | 28 | 24 | 130 (62) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |