| Jan'09 | 196 | 204 | 384 | 784 (0) |
| Feb'09 | 148 | 306 | 484 | 938 (0) |
| Mar'09 | 188 | 302 | 438 | 928 (0) |
| Apr'09 | 278 | 272 | 358 | 908 (0) |
| May'09 | 220 | 290 | 386 | 896 (0) |
| Jun'09 | 263 | 336 | 433 | 1032 (0) |
| Jul'09 | 220 | 369 | 518 | 1108 (1) |
| Aug'09 | 207 | 267 | 369 | 843 (0) |
| Sep'09 | 249 | 344 | 415 | 1008 (0) |
| Oct'09 | 92 | 142 | 149 | 231 | 628 (106) |
| Nov'08 | 93 | 213 | 190 | 496 (0) |
| Dec'08 | 148 | 262 | 222 | 632 (0) |
| Jan'09 | 193 | 340 | 190 | 723 (0) |
| Feb'09 | 199 | 347 | 192 | 738 (0) |
| Mar'09 | 202 | 365 | 195 | 762 (0) |
| Apr'09 | 208 | 326 | 223 | 757 (0) |
| May'09 | 295 | 230 | 132 | 657 (0) |
| Jun'09 | 278 | 321 | 171 | 772 (2) |
| Jul'09 | 204 | 330 | 202 | 736 (0) |
| Aug'09 | 268 | 362 | 201 | 856 (25) |
| Sep'09 | 222 | 389 | 243 | 22 | 895 (41) |
| Oct'09 | 43 | 84 | 191 | 113 | 32 | 491 (103) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |