| Jan'09 | 196 | 204 | 384 | 784 (0) |
| Feb'09 | 148 | 306 | 484 | 938 (0) |
| Mar'09 | 188 | 302 | 438 | 928 (0) |
| Apr'09 | 278 | 272 | 358 | 908 (0) |
| May'09 | 220 | 290 | 386 | 896 (0) |
| Jun'09 | 263 | 336 | 433 | 1032 (0) |
| Jul'09 | 220 | 369 | 518 | 1108 (1) |
| Aug'09 | 207 | 267 | 369 | 843 (0) |
| Sep'09 | 249 | 344 | 418 | 1011 (0) |
| Oct'09 | 70 | 172 | 182 | 299 | 733 (80) |
| Nov'08 | 86 | 200 | 190 | 476 (0) |
| Dec'08 | 144 | 240 | 222 | 606 (0) |
| Jan'09 | 184 | 325 | 190 | 699 (0) |
| Feb'09 | 194 | 316 | 192 | 702 (0) |
| Mar'09 | 191 | 355 | 195 | 741 (0) |
| Apr'09 | 203 | 325 | 223 | 751 (0) |
| May'09 | 278 | 230 | 132 | 640 (0) |
| Jun'09 | 262 | 321 | 171 | 756 (2) |
| Jul'09 | 202 | 330 | 202 | 734 (0) |
| Aug'09 | 264 | 362 | 201 | 851 (24) |
| Sep'09 | 218 | 389 | 247 | 20 | 890 (36) |
| Oct'09 | 187 | 22 | 303 | 140 | 21 | 699 (69) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |