| Jan'09 | 196 | 204 | 381 | 781 (0) |
| Feb'09 | 148 | 306 | 484 | 938 (0) |
| Mar'09 | 188 | 302 | 438 | 928 (0) |
| Apr'09 | 278 | 272 | 358 | 908 (0) |
| May'09 | 220 | 290 | 386 | 896 (0) |
| Jun'09 | 263 | 336 | 433 | 1032 (0) |
| Jul'09 | 220 | 369 | 518 | 1108 (1) |
| Aug'09 | 207 | 267 | 369 | 843 (0) |
| Sep'09 | 249 | 345 | 416 | 1010 (0) |
| Oct'09 | 181 | 201 | 315 | 698 (1) |
| Nov'09 | 32 | 49 | 62 | 73 | 223 (39) |
| Nov'08 | 86 | 200 | 190 | 476 (0) |
| Dec'08 | 144 | 240 | 222 | 606 (0) |
| Jan'09 | 184 | 325 | 190 | 699 (0) |
| Feb'09 | 194 | 316 | 192 | 702 (0) |
| Mar'09 | 191 | 355 | 195 | 741 (0) |
| Apr'09 | 203 | 325 | 223 | 751 (0) |
| May'09 | 278 | 231 | 132 | 641 (0) |
| Jun'09 | 262 | 321 | 172 | 756 (1) |
| Jul'09 | 202 | 330 | 202 | 734 (0) |
| Aug'09 | 266 | 368 | 206 | 842 (2) |
| Sep'09 | 218 | 390 | 256 | 889 (25) |
| Oct'09 | 193 | 23 | 304 | 162 | 706 (47) |
| Nov'09 | 105 | 23 | 20 | 173 (112) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |