| Dec'09 | 171 | 227 | 275 | 673 (0) |
| Jan'10 | 180 | 278 | 438 | 899 (3) |
| Feb'10 | 115 | 175 | 338 | 637 (9) |
| Mar'10 | 176 | 248 | 333 | 759 (2) |
| Apr'10 | 164 | 211 | 265 | 661 (21) |
| May'10 | 213 | 276 | 340 | 851 (22) |
| Jun'10 | 44 | 57 | 88 | 107 | 306 (54) |
| Dec'09 | 169 | 232 | 220 | 621 (0) |
| Jan'10 | 153 | 283 | 245 | 681 (0) |
| Feb'10 | 166 | 353 | 268 | 788 (1) |
| Mar'10 | 171 | 267 | 235 | 696 (23) |
| Apr'10 | 125 | 231 | 170 | 562 (36) |
| May'10 | 121 | 264 | 157 | 563 (21) |
| Jun'10 | 55 | 33 | 67 | 48 | 204 (56) |
| Month | not Moved | 01 Explain / 01 Reception Answered | 01 Waiting | 02 Cash / 02 Phone Answered | 02 Waiting | 03 Account / 03 Service Answered | 03 Waiting | Total (waiting) |