Recherche du nombre d’appels et leur durée pour une période donnée
Created on 2009-09-10 by Nicolas Jorand
Switzernet
|
Nous avons constaté une mauvaise qualité de la voix pour les appels à destination de l’Armenie – Yerevan (+37410) et ce concernant un seul de nos fournisseurs.
Les résultats suivants sont ceux trouvés pour la période du 01 juin au 10 sept. 2009 : |
We found poor voice quality for calls to Armenia – Yerevan (+37410) and that on one of our suppliers. The following results are those found for the period from June 01 to September 10, 2009: |
|
Date |
zero |
problem |
short |
connected |
all calls |
all seconds |
ASR1 |
ASR2 |
ASR3 |
ACD (mm:ss) |
|
2009-06 |
16939 |
371 |
1116 |
10404 |
28830 |
8220241 |
41.25% |
39.96% |
36.09% |
11:31 |
|
2009-07 |
32209 |
582 |
3811 |
12528 |
49130 |
9173256 |
34.44% |
33.26% |
25.50% |
09:02 |
|
2009-08 |
20685 |
739 |
2888 |
13523 |
37835 |
9887233 |
45.33% |
43.38% |
35.74% |
09:36 |
|
2009-09-01 |
1074 |
42 |
233 |
519 |
1868 |
360285 |
42.51% |
40.26% |
27.78% |
07:33 |
|
2009-09-02 |
1679 |
57 |
372 |
415 |
2523 |
210227 |
33.45% |
31.19% |
16.45% |
04:09 |
|
2009-09-03 |
1088 |
80 |
766 |
376 |
2310 |
162042 |
52.90% |
49.44% |
16.28% |
02:12 |
|
2009-09-04 |
3196 |
37 |
370 |
377 |
3980 |
51369 |
19.70% |
18.77% |
9.47% |
01:05 |
|
2009-09-05 |
4893 |
30 |
220 |
187 |
5330 |
51160 |
8.20% |
7.64% |
3.51% |
01:57 |
|
2009-09-06 |
5107 |
37 |
85 |
166 |
5395 |
79542 |
5.34% |
4.65% |
3.08% |
04:36 |
|
2009-09-07 |
1128 |
33 |
454 |
467 |
2082 |
230896 |
45.82% |
44.24% |
22.43% |
04:02 |
|
2009-09-08 |
421 |
23 |
657 |
690 |
1791 |
102700 |
76.49% |
75.21% |
38.53% |
01:14 |
|
2009-09-09 |
4060 |
61 |
178 |
247 |
4546 |
55872 |
10.69% |
9.35% |
5.43% |
01:54 |
|
2009-09-10 |
4811 |
15 |
115 |
188 |
5129 |
17376 |
6.20% |
5.91% |
3.67% |
00:54 |
|
Glossaire : - zero, appels de 0 seconde - problem, appels de 1 à 5 secondes - short, appels 6 à 30 secondes - connected, appels de plus de 30 secondes - ASR, ratio d’appel répondu - ACD, durée moyenne d’un appel
Les valeurs des colonnes ASRn et ACD sont calculées d’après les valeurs de la ligne à l’aide des formules suivantes : - ASR1 = (problem + short + connected) / all calls - ASR2 = (short + connected) / all calls - ASR3 = connected / all calls - ACD = (all seconds / (problem + short + connected)) / 60, c’est le temps moyen des appels (en minutes)
Format des dates : aaaa-mm-jj Time zone : UTC/GMT -8 heures |
Glossary : - zero, zero duration calls - problem, 1-5 duration calls - short, 6-30 duration calls - connected, more than 30 seconds duration calls - ASR stands for Answer Seizure Ratio - ACD stands for Average Call Duration
The column values ASRn and ACD are calculated from the values of the line with the following formulas: - ASR1 = (problem + short + connected) / all calls - ASR2 = (short + connected) / all calls - ASR3 = connected / all calls - ACD = (all seconds / (problem + short + connected)) / 60, it is the average time of calls (in minutes)
Date format: yyyy-mm-dd Time zone : UTC/GMT -8 hours |
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