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create the tasks for including rates in the ACD routing

To: Christian Lathion <christian.lathion@switzernet.com>
Subject: create the tasks for including rates in the ACD routing
From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Date: Thu, 12 Nov 2009 14:11:47 +0100
Fcc: imap://projects%40switzernet.com@mail.switzernet.com/INBOX/Sent
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We need all values, so the treatment by employees will be exactly the
same as with other vendors (except that an excel file is not obligatory)
The email must also contain a link to how-to
how-to must be created
This makes you several tasks, please define them

On 2009-11-12 11:01, Christian Lathion wrote:

Concerning the integration of rates in the ACD routing project (theopenser sends a notification email in case of rates modifications).
Do we consider and store the "full rates", which means 4 values (pricefor first interval, next interval, first interval off-peek, nextinterval off-peak) or a simplified version (e.g. a single flagindicating if any of these values has changed)?

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