Hi,
In October, we got lots of complaints from customers, that called
parties cannot hear them or there is no response at all from user.
"Verizon" showed the fake signal "user busy" or "no user responding".
The disconnect reason of vendor "Colt" was "normal call clearing".
Then Christian informed that they are working on a solution that will
automatically route calls to the vendor which had the best quality for
the past minutes.
On November 9, he confirmed that the changes are done and calls to
Yerevan (37410) are dynamically balanced between Colt and Verizon
depending on which vendor currently provides the best quality.
But in November we began receiving more complaints that the quality is
very poor, the calls are disconnected or do not pass at all. They hear
message
"Your call will be
disconnected", on 3rd or 4th minute of
the conversation.
Based on this I would rather choose the second:
Question: Or is opposite? (November is worst than October).
Answer: Yes it's opposite. We received more complaints in November.
Till today we receive the same complaints. Bellow are some examples of
calls that were disconnected and there was problem with voice flow
quality:
37410576393
37410392117
37410203420
37410580951
37410647525
37410537262
37410446244
37494026173
37410745969
37410354871
37410247713
Thanks,
Elen
On 2009-12-02 10:15 AM, aram wrote:
whats the status on this?
aram
+1 (818) 640-0044
sent from iPhone
On Dec 1, 2009, at 3:53 PM, Emin Gabrielyan
<emin.gabrielyan@switzernet.com>
wrote:
Aram,
Do you have an impression that the quality is slightly improved in
November compared to October (in October the catastrophes of September
were already over - so I am speaking about the two months following the
relative stabilization after September)?
Or is it the same?
Or is opposite? (November is worst than October)
Or you do not know?
Emin