The titles must clearly specify that we are not
dealing with
the total duration of calls within the interval but with the total
duration of calls
ENDED within the interval.
Date
(yyyy-mm-dd) and CET Time (hh:mm)
Vendor
Billing priority
Zero duration
calls
Duration=0
Problems
0<duration≤5
Short calls
5<duration≤30
Total Calls ended
within the interval
Total Minutes
ACD (min)
Targeted load
balance
Rejected to
balance
Total duration
of all calls ended within the interval