|
Add descriptions of all titles For instance specify that: There are direct vendor connections and cloned connections passing via ACD router. The following fields show the overall values of vendors across all its connections (direct and cloned together): “Zero duration calls (duration=0)” “Problems (0<duration≤5)” “Short calls (5<duration≤30)” “Total Calls ended within the interval” “Total Minutes ACD (min)” The field “Rejected to balance” concerns only the connections passing via the ACD router This task is in [routing by ACD 9,23] |