Done:
http://unappel.ch/public/091029-ACDstat/
http://switzernet.com/public/091029-ACDstat/
On 2009-10-30 14:11, Task-By Emin Gabrielyan wrote:
Add
descriptions of all titles
For instance specify that:
There are direct vendor connections and cloned connections passing via
ACD router.
The following fields show the overall values of vendors across all its
connections (direct and cloned together):
“Zero duration calls (duration=0)”
“Problems (0<duration≤5)”
“Short calls (5<duration≤30)”
“Total Calls ended within the interval”
“Total Minutes ACD (min)”
The field “Rejected to balance” concerns only the connections passing
via the ACD router
This task is in [routing by ACD 9,23]
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