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ACD report2 11/15, legend: correct the list of fields values of which concern the overall vendor traffic

To: Christian Lathion <christian.lathion@switzernet.com>, Oussama Hammami <oussama.hammami@switzernet.com>
Subject: ACD report2 11/15, legend: correct the list of fields values of which concern the overall vendor traffic
From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Date: Sat, 31 Oct 2009 20:51:40 +0100
Fcc: imap://projects%40switzernet.com@mail.switzernet.com/INBOX/Sent
User-agent: Thunderbird 2.0.0.23 (Windows/20090812)

Change the legend:

The following fields show the overall values of vendors across all its connections (direct and cloned together):

"Zero duration calls (duration=0)"

"Problems (0 ?

As follows

The values of following 7 fields concern all connections of a vendor (direct and cloned together): Zero, Problems, Short, Conversations, Total Calls, and Total Minutes.

This task is in [routing by ACD 9,23]

Follow-Ups:
- Re: ACD report2 11/15, legend: correct the list of fields values of which concern the overall vendor traffic
  - From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>

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