Change the legend:
The following fields
show the
overall values of vendors across all its connections (direct and cloned
together):
"Zero duration calls
(duration=0)"
"Problems
(0 ?
As follows
The values of
following
7 fields
concern all connections of a vendor (direct and cloned together): Zero,
Problems, Short, Conversations, Total Calls, and Total Minutes.
This task is in [routing by ACD 9,23]