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ACD report4 8/8, dynamic intervals and accurate rejection algorithm

To: Oussama Hammami <oussama.hammami@switzernet.com>, Christian Lathion <christian.lathion@switzernet.com>
Subject: ACD report4 8/8, dynamic intervals and accurate rejection algorithm
From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Date: Tue, 03 Nov 2009 14:43:34 +0100
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Consider dynamic intervals instead of fixed duration intervals. The interval must not be fixed to 30 minutes but must be minimum X minutes and Y calls.
(more details in the attached DOC file)

Use an accurate algorithm of rejection instead of the random one. This algorithm ensures the exact ratio of the target balance.
(more details in the attached DOC file)

Concerns the ACD based quality routing system
http://unappel.ch/public/091029-ACDstat/
http://switzernet.com/public/091029-ACDstat/

This task is in [routing by ACD 9,23]

Attachment: 8.doc
Description: MS-Word document

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- Re: ACD report4 8/8, dynamic intervals and accurate rejection algorithm
  - From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>

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