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Re: ACD report2 6/15, the number of long conversations is missing (calls longer than 30 sec)

To: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Subject: Re: ACD report2 6/15, the number of long conversations is missing (calls longer than 30 sec)
From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>
Date: Tue, 03 Nov 2009 12:11:04 +0100
Fcc: imap://projects%3Aswitzernet.com@mail.switzernet.com/INBOX/Sent
In-reply-to:
References: <4AEC931B.4020901.6-15@switzernet.com>
User-agent: Thunderbird 2.0.0.23 (Windows/20090812)

done

On 2009-10-31 20:48, Task-By Emin Gabrielyan wrote:

The field of successful number of conversations is missing, put it before Total calls

“Conversations (duration>30)”

This task is in [routing by ACD 9,23]

References:
- ACD report2 6/15, the number of long conversations is missing (calls longer than 30 sec)
  - From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>

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