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ACD report2 8/15, system is not rejecting the calls so as to reach the target balance

To: Christian Lathion <christian.lathion@switzernet.com>, Oussama Hammami <oussama.hammami@switzernet.com>
Subject: ACD report2 8/15, system is not rejecting the calls so as to reach the target balance
From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Date: Sat, 31 Oct 2009 20:49:37 +0100
Fcc: imap://projects%40switzernet.com@mail.switzernet.com/INBOX/Sent
User-agent: Thunderbird 2.0.0.23 (Windows/20090812)

The rejected-to-balance values show that the comportment of the system is wrong. If your target load is 50% / 50% then half of calls must be rejected. This is not the case

This task is in [routing by ACD 9,23]

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- Re: ACD report2 8/15, system is not rejecting the calls so as to reach the target balance
  - From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>

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