Statistics for billing@switzernet.com

Switzernet

Updated on: 2008-04-11 ● 2008-04-07

Created on 2008-04-01

It has been a long time that Switzernet was unable to treat the increasing number of billing questions. Since a few months we were busy to create a workgroup and a set of documents for treating the billing questions of customers in an efficient fashion. The team is currently treating the e-mails, and we hope that this will improve the quality and the number of our responses to the billing questions.

Emails sent to billing@switzernet.com are manually tagged into three classes (‘Explain’, ‘Cash’, and ‘Account’). The chart shows the today’s status of the numbers of questions according to their class and reply status. The distribution evolves over the time as new emails arrive and the treatment of emails progress.

The state of e-mails as of 2008-04-11

The state of e-mails as of 2008-04-07

The displayed values correspond to the number of replied e-mails for each category.

The state of e-mails as of 2008-04-01

For January there are 60 pending e-mails for the ‘account’ class.

For February there are 64 untagged emails. There are also 110 non-replied e-mails for the ‘account’ class, but most of them are due to erroneous duplications (possibly occurred during the color swapping). The chart will be updated after the removal of the erroneous duplicates.

For March there are pending emails for all three classes.

The current version of the excel file

The excel file contains the snapshots presented in this document [xls]

Mirrors

http://switzernet.com/public/080401-billing-emails/

http://www.unappel.ch/public/080401-billing-emails/

http://4z.com/public/080401-billing-emails/

The reference page for employees

http://switzernet.com/company/080411-answer-billing/
http://www.unappel.ch/company/080411-answer-billing/
http://4z.com/company/080411-answer-billing/

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