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Make the previous interval statistics 7 headers shorter to leave more
space for histograms. Add a super header for 7 headers of previous interval call statistics. Add a super header for 3 headers of current interval stats of calls passing via the ACD routing system. (see the attached DOC file) Concerns the ACD based quality routing system http://unappel.ch/public/091029-ACDstat/ http://switzernet.com/public/091029-ACDstat/ This task is in [routing by ACD 9,23] |
Attachment:
5.doc
Description: MS-Word document