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Re: ACD report4 4/8, total received during the current interval

To: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>
Subject: Re: ACD report4 4/8, total received during the current interval
From: Done-By Oussama Hammami <oussama.hammami@switzernet.com>
Date: Wed, 04 Nov 2009 18:45:59 +0100
Fcc: imap://projects%3Aswitzernet.com@mail.switzernet.com/INBOX/Sent
In-reply-to: <4AF030F1.6080601.4-8@switzernet.com>
References: <4AF030F1.6080601.4-8@switzernet.com>
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Done:
http://www.unappel.ch/public/091029-ACDstat/
http://www.switzernet.com/public/091029-ACDstat/

On 2009-11-03 14:38, Task-By Emin Gabrielyan wrote:

Add a field, “total received during the current interval”.

Correct the header of total calls of previous interval. The header must be not “the interval” (suggesting the current one), but “the previous interval”

Simplify: “Target balance” instead of “Target load balance”

Make the corrections of the legend at the bottom of the page (as shown in the attached DOC file).

Concerns the ACD based quality routing system
http://unappel.ch/public/091029-ACDstat/
http://switzernet.com/public/091029-ACDstat/

This task is in [routing by ACD 9,23]

References:
- ACD report4 4/8, total received during the current interval
  - From: Task-By Emin Gabrielyan <emin.gabrielyan@switzernet.com>

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