Statistics for billing@switzernet.com

Switzernet

Updated on: 2008-05-29 ● 2008-04-11 ● 2008-04-07

Created on 2008-04-01

Statistics of the workgroup treating the billing questions of customers. The workgroup team is successfully treating the e-mails, and we hope that this improves the quality and the number of responses to the billing questions.

Emails sent to billing@switzernet.com are manually tagged into three classes (‘Explain’, ‘Cash’, and ‘Account’). The chart shows the today’s state of the numbers of questions according to their class and reply status. The distribution evolves over the time as new emails arrive and the treatment of emails progresses.

The state of e-mails as of 2008-05-29

[xls]

The state of e-mails as of 2008-04-11

The state of e-mails as of 2008-04-07

The displayed values correspond to the number of replied e-mails for each category.

The state of e-mails as of 2008-04-01

For January there are 60 pending e-mails for the ‘account’ class.

For February there are 64 untagged emails. There are also 110 non-replied e-mails for the ‘account’ class, but most of them are due to erroneous duplications (possibly occurred during the color swapping). The chart will be updated after the removal of the erroneous duplicates.

For March there are pending emails for all three classes.

The current version of the excel file

The excel file contains the snapshots presented in this document [xls]

The previous version of the excel file [xls]

Mirrors

http://switzernet.com/public/080401-billing-emails/

http://www.unappel.ch/public/080401-billing-emails/

http://4z.com/public/080401-billing-emails/

The reference page for employees

http://switzernet.com/company/080411-answer-billing/
http://www.unappel.ch/company/080411-answer-billing/
http://4z.com/company/080411-answer-billing/

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